Privacy Policy – Bat PKR Data Protection & Player Rights

1. Who We Are

Bat pkr is an online betting and gaming platform available at batpkr.im, operated for and primarily serving players based in Pakistan. References to "bat pkr," "we," "us," or "our" throughout this Privacy Policy refer to the operator of batpkr.im and all services provided under the bat pkr brand.

Bat pkr acts as the data controller in respect of all personal information collected from players and visitors through the batpkr.im platform. This means bat pkr determines the purposes and means of processing your personal data and is responsible for handling it in accordance with this Privacy Policy and applicable data protection principles.

This Privacy Policy applies to all personal data collected through your use of the bat pkr website, mobile browser experience, customer support channels, and any communication between you and bat pkr. It should be read alongside bat pkr's Terms and Conditions and Responsible Gaming Policy.

2. Data We Collect

Bat pkr collects only the personal information that is necessary to provide its services, meet legal obligations, and maintain the security and integrity of the platform. The categories of data bat pkr may hold about you are described below.

Bat pkr does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is inherent in CNIC verification documents submitted for KYC purposes.

3. How We Collect Your Data

Bat pkr collects personal data through the following channels:

• Direct registration: Information you provide when creating a bat pkr account — name, mobile number, date of birth, and password.
• KYC verification: Identity documents you submit when triggered by our compliance process, including CNIC copies and payment method ownership proof.
• Transactions: Payment processing automatically captures the details necessary to facilitate PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card.
• Platform use: Automated technical systems record device information, IP addresses, session data, and usage patterns whenever you access bat pkr.
• Customer support: Any communication you initiate with bat pkr's support team via live chat, email, or other channels creates a record associated with your account.
• Cookies and similar technologies: As described in Section 9 below.
• Third parties: Bat pkr may receive limited data from payment processors (to confirm transaction status), identity verification services (to validate KYC documents), and fraud prevention services. This data is used only for the specific purpose that triggered its collection.

4. Why We Use Your Data

Bat pkr uses your personal data for the following purposes. Each purpose is tied to a legitimate reason — we do not process data speculatively or beyond what each purpose requires.

• Account creation and management: To set up, maintain, and operate your bat pkr account, including authentication on each login via OTP.
• Processing bets and transactions: To accept bets, settle markets, process PKR deposits and withdrawals, and maintain your account balance accurately.
• Age and identity verification: To confirm you meet bat pkr's 18+ requirement and to carry out KYC checks required by anti-money laundering obligations.
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, prohibited multi-accounting, and platform abuse.
• Responsible gaming: To monitor account activity for patterns that may indicate problem gambling behaviour, and to administer self-exclusion, deposit limits, and session reminders you set yourself.
• Customer support: To handle your queries, complaints, and disputes, and to maintain records of support interactions for quality and evidence purposes.
• Legal compliance: To meet bat pkr's obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations.
• Platform improvement: To analyse aggregated usage data and improve bat pkr's features, performance, and user experience. This analysis uses aggregated or anonymised data where possible and is never used for external advertising targeting.
• Direct communications: To send you account notifications, transaction confirmations, and — if you have opted in — information about bat pkr promotions. You can opt out of promotional communications at any time from your account settings.

5. Legal Basis for Processing

Bat pkr processes personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil bat pkr's obligations to you as a registered player — including operating your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, age verification requirements, and responses to lawful requests from Pakistani law enforcement or regulatory authorities.
• Legitimate interests: Processing necessary for bat pkr's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your privacy rights.
• Consent: For optional processing such as promotional emails and push notifications, where you have explicitly opted in. You may withdraw consent at any time without affecting any prior processing.

6. Who We Share Your Data With

Bat pkr does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors: Bat pkr shares the transaction data necessary to facilitate PKR deposits and withdrawals with Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card payment processors. These parties act on bat pkr's instructions and are contractually required to protect your data.
• KYC and identity verification services: When you submit identity documents, bat pkr uses third-party verification services to validate them. These services receive the specific documents needed for verification only and are prohibited from retaining or using the data for their own purposes.
• Fraud prevention and security services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and its players.
• Legal and regulatory authorities: Bat pkr will disclose personal data to Pakistani law enforcement, financial intelligence units, or regulatory bodies when required to do so by law, court order, or when bat pkr has a good-faith belief that disclosure is necessary to prevent illegal activity.
• Group companies and service providers: Bat pkr may share data with affiliated entities or trusted service providers (such as customer support platform providers or cloud hosting services) who process data on bat pkr's behalf under strict data processing agreements.

7. Data Retention

Bat pkr retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your bat pkr account plus five years after account closure, to meet anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with applicable financial regulations.
• KYC documents: Retained for five years after account closure or the last transaction, whichever is later.
• Support communications: Retained for three years from the date of each interaction unless a dispute requires retention for a longer period.
• Marketing consent records: Retained until consent is withdrawn and for one year thereafter as evidence of the consent history.
• Technical and usage logs: Typically retained for twelve months for security monitoring purposes and then anonymised or deleted.

When data is no longer required and retention periods have expired, bat pkr securely deletes or anonymises the data so it can no longer be linked to an identifiable individual. Where anonymisation is used rather than deletion, the anonymised data may be retained for analytical purposes.

8. Security Measures

Bat pkr employs technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and bat pkr's servers is encrypted using 256-bit SSL/TLS. The padlock icon in your browser confirms this is active during every session.
• Access controls: Access to player personal data within bat pkr is restricted to staff who need it to perform their specific job functions. Access is logged and reviewed regularly.
• Two-factor authentication: Bat pkr uses OTP-based authentication for account login and for all withdrawal requests, reducing the risk of unauthorised account access.
• Encrypted data storage: Sensitive data including KYC documents and payment details is stored in encrypted form at rest.
• Fraud monitoring: Automated systems monitor account activity for patterns indicative of unauthorised access or abuse and flag anomalies for human review.
• Regular security reviews: Bat pkr conducts periodic security assessments of its platform and data handling practices to identify and address vulnerabilities proactively.

While bat pkr takes these precautions seriously, no system connected to the internet can be guaranteed 100% secure. We encourage all bat pkr players to use strong, unique passwords for their accounts and to contact support immediately if they suspect their account has been accessed without authorisation.

9. Cookies & Tracking Technologies

Bat pkr uses cookies and similar browser-based technologies to make the platform function correctly, to keep you logged in securely, and to understand how players use the platform. The types of cookies bat pkr uses are:

• Essential cookies: Required for the bat pkr platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, last viewed game category, and display options. Disabling these means bat pkr cannot remember your preferences between sessions.
• Analytics cookies: Help bat pkr understand which pages and features players use most, how long sessions last, and where players encounter difficulties. The data collected through analytics cookies is aggregated and does not identify you individually. Bat pkr uses this data solely for internal platform improvement purposes.

Bat pkr does not use advertising or tracking cookies that share your browsing behaviour with external advertising networks or social media platforms. No third-party advertising pixels or marketing trackers are deployed on batpkr.im.

You can manage or delete cookies through your browser settings at any time. Removing essential cookies will affect your ability to use bat pkr normally. Bat pkr's analytics implementation is configured to anonymise IP addresses before any processing occurs.

10. Your Rights

As a bat pkr player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact bat pkr's privacy team at support@batpkr.im with the subject line "Privacy Request." Bat pkr will respond within 48 hours for straightforward requests and within a maximum of 30 days for more complex cases.